cM
cindy M

1 reviews | Active since Jan 2018

09 Feb 2019, 20:26

I was told that I am a ****.

I have never felt so small and embarrassed in my life like I did today. I went to Jet stores at West Gate mall last week Saturday to buy a top, i was in a hurry so I didn't even get time to fit it, I just grabbed it and paid for it. When I got home the top was too tight and I knew that I'll have to return it. Today 09-02-19 I went back to return the top, where I was “helped ” by this rude cashier, I told her my story and before I could even finish she asked for my bank card and slip which I gave her although I was shocked because no body had ever asked me for such ever. She told me that she can't take the top because I wore it, Wow.... I tried to explain to her that the top is too tight there's no way that wore the top she gave me back my stuff while shouting at me, calling me a ****, I asked to speak to someone who will assist me, she went to the back door with the top and came back5 min later with some girl who didn't even introduce her self she just Started talking in what I believe was sotho, I asked her to speak to me in English and she rolled her eyes. She didn't want to hear anything from me she told me that the cashier explained everything. I asked if they saw me with the top on since they are accusing me, she said I took the top home so I should know. I was on my way to the Doctor so I didn't want to waste time or anything I asked for her name she told me that her name is Lebogang. I don't know if Jet has changed their policy or they are just hiring hood rats who clearly don't know anything about customer service, how can you shout at me and tell me that I am **** in front of the customers?? I was embarrassed and humiliated. I will never shop at your store the service that I got today was not fair at all, what did I do to them, why the attitude? All I wanted was to return a top because I thought jet does do returns but clearly I was wrong.

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Replies (1)
Jet
Jet's reply10 Feb 2019, 09:28
Official
Good Day Cindy,

Thank you for taking the time to bring this matter to our attention. We do apologise for the overall service experience. 

Kindly note that the concerns raised have been logged and escalated to the stores management team to look into, address and advise. 

Feedback will then be provided to you within a 48 hour period. 

The reference for your query is as follows: ***/GO

Regards

Customer Experience Team 
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