NM
Nonhle M
1 reviews | Active since Dec 2012
19 Feb 2015, 14:23
I was threatened by your staff member
Good AFternoon<br> Today I went to your store looking to buy a phone but I coldn't find the one that I wanted to I then asked for a replacement of my loyalty card.My bag was ****** with all my belongings two phones,gps bank cards id,car key s and all the things that women put in their handbags.The lady from vodacom then asked Sonini to help me with issuing a new card.Sonini didn't even greet me he just said\id"I then asked if he wanted my id number or my id"
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Jet's replyOfficial
19 Feb 2015, 15:07Hello nhlemck180#,
Thank you for bringing this matter to our attention. Our attempts to contact you today at 14:56pm have been unsuccessful.
We must apologise for the unpleasant experience in store with regards to Sonini. We have addressed this matter with the store management team to insure corrective measures will be taken against Sonini.
You will be receiving further communication shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Our attempts to contact you today at 14:56pm have been unsuccessful.
We must apologise for the unpleasant experience in store with regards to Sonini. We have addressed this matter with the store management team to insure corrective measures will be taken against Sonini.
You will be receiving further communication shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Jet's reply19 Feb 2015, 15:07
Official
Hello nhlemck180#,
Thank you for bringing this matter to our attention. Our attempts to contact you today at 14:56pm have been unsuccessful.
We must apologise for the unpleasant experience in store with regards to Sonini. We have addressed this matter with the store management team to insure corrective measures will be taken against Sonini.
You will be receiving further communication shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Our attempts to contact you today at 14:56pm have been unsuccessful.
We must apologise for the unpleasant experience in store with regards to Sonini. We have addressed this matter with the store management team to insure corrective measures will be taken against Sonini.
You will be receiving further communication shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***