BM
Boitumelo M
1 reviews | Active since Apr 2015
31 Jul 2015, 06:18
I was refused a refund or exchange
On the 30th july 2015, went to jet alberton city, I wanted to return a pair of boyfriend jeans amounting to R169.99, the jean was brand new with a price tag but I didn't have a reciept, I was refused a refund or even an exchange, because I didnt want those jeans I left them in the shop, I was assisted by a pregnant lady
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Jet's replyOfficial
31 Jul 2015, 10:45Hello bmekgwe,
As per our telephonic conversation please be advised we have addressed this incident with our in store management team.You will be receiving feedback shortly.
Please be advised when exchanging an item a till slip is always needed as per the Edcon policy.
We must apologise for the frustration caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised we have addressed this incident with our in store management team.You will be receiving feedback shortly.
Please be advised when exchanging an item a till slip is always needed as per the Edcon policy.
We must apologise for the frustration caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply31 Jul 2015, 10:45
Official
Hello bmekgwe,
As per our telephonic conversation please be advised we have addressed this incident with our in store management team.You will be receiving feedback shortly.
Please be advised when exchanging an item a till slip is always needed as per the Edcon policy.
We must apologise for the frustration caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised we have addressed this incident with our in store management team.You will be receiving feedback shortly.
Please be advised when exchanging an item a till slip is always needed as per the Edcon policy.
We must apologise for the frustration caused in this matter. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***