TG
THOZAMA G
1 reviews | Active since Aug 2015
05 Aug 2015, 14:45
I WANT MY MONEY BACK
I OVERPAYED MY ACCOUNT WITH JET AND WHEN I TRIED TO USE THE MONEY ON THE ACCOUNT I FOUND OUT THAT THE ACCOUNT WAS COLSED BY JET SO I COULD'NT ACCESS IT. THEY SAID I MUST WRITE A LETTER WHEN I QUERIED SO THAT THEY CAN REFUND ME OF WHICH I DID. ITS OVER A MONTH NOW AND I HAVENT RECEIVED MY MONEY NO SMS NO PHONE CALL. I NEED MY MONEY ASAP.
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Jet's replyOfficial
05 Aug 2015, 16:01Hello libuthoza,
As per our telephonic conversation we must apologise for inconvenience and frustration caused. Please be advised your query escalated to the accounts department to assist with regards to your refund . You will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for inconvenience and frustration caused. Please be advised your query escalated to the accounts department to assist with regards to your refund . You will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Jet's reply05 Aug 2015, 16:01
Official
Hello libuthoza,
As per our telephonic conversation we must apologise for inconvenience and frustration caused. Please be advised your query escalated to the accounts department to assist with regards to your refund . You will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for inconvenience and frustration caused. Please be advised your query escalated to the accounts department to assist with regards to your refund . You will be receiving further communication shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***