MM
Mandla M

1 reviews | Active since Feb 2018

06 Feb 2018, 06:43

I want my money back

On the 7 June 2017 I purchased a belt at Jet in Gateway and the first transaction they said it was unsuccessful whereas I got bank notification that the money has been deducted so I needed a belt urgently and I allowed them to do another transaction. The money was never reversed, I asked my bank to reverse and they did within 30 days. In September Jet decided to take my money again, I requested to be and they did reverse it after a fight. In October they took my money again and I asked them to reverse they refused to and they said I must print the bank statements for June, September, and October of they are costly. So I did that as well, still up to this day I have not been refunded my money. Their manager in the store is a useless person, I don't know how she got the job. I just want to tell jet that I still need my money back. My name is Mandla Mtshali Cell no.: ********** 234

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Replies (1)
Jet
Jet's reply07 Feb 2018, 16:23
Official

Thank you for sharing this incident with us .We apologise for the inconvenience caused .By copy of this mail we have escalated the matter to our Gateway manager for assistance and your will be contacted .

Kind regards

The Edcon Customer Experience Team