I Want FEDDBACK

I went to the store over the weekend to buy something for my partner and coz I knew I didn't have my card my first stop was at the till where my question was simple \I don't have my card can I pay on my account using my ID? "that was what I asked the cashier Constance. \""U don't have any credit \"". I was shocked at the fact that I didn't have credit. Then Miss Danisile graced us with her presence what she said was that my account was blocked and I was handed over to the lawyers coz I don't pay my account. And there I was standing like a fool with a confused expression. I took out my statement to show her my account is up to date and I do have credit she said yes she understood but I must contact the head office and ask them The way these girls handled the situation was totally the worst service I have ever received in my life she could have said let's get it sorted"