I WANT A REFUND

I am so disgusted with JET’S way off handling this situation with me, we purchased a cellphone MOBICEL TABLET, firstly when the agent that assisted us Ntombi took a while to assist us, and she then took the payment and tried to activate the phone. She then tried to switch the phone off but was not coming on, so she took the phone to the back out of our sight advising us she needs to charge it because it is very low that took like 10 minutes, thereafter someone comes with her and advise us that the phone needs to be charged etc, to my knowledge once a phone is switched on it has battery life, we did not say anything we took the phone home. I had the phone for a week we took it back that Sunday which to me is the 7th day, but when we get there they state that from the time off the phone purchase that’s how they calculate, they phone was slow, battery life very bad. I did advise them I do not want the phone but they keep brushing me off. So they filled out the MTN repair book which Ntombi did not know where to find the book, she filled out the information and told us we can go, I asked her don’t we get a copy she said no, I advised her please ask your supervisor the correct procedure because we get a copy, she goes and comes back to say yes we do get a copy, but she needs to fill out another document, which she did not copy the information over the first time, can they have someone that has no clue about cellphones dealing with it. I get a call on Thursday the 5th June by Asizwe advising me there is a quotation from MTN MOBICEL that the board is *******ed, that phone was not even a week old when we took it back, but they want to charge me R1000 for repairs I said I will never do that because the phone was only a week, which he requested me to send the receipt of purchase. I do not want that phone back because it was a damage purchased or switched while Ntombi to it to the back to charge, I want a refund or a different phone from That, I hope this gets solved, because I will take action against this.