I still didnt get my settlement letter

dear Peter on the 20th if December I went to settle my jet account which I was not paying for a very long time, they connected me to the lawyers which were handling my account they gave me a 25% discount on what i I was owing them until then I called them twice telling me the same thing we will remove your name from itc and will sent you a letter of settlement, please peter this is affecting me as I'm job hunting they must still to their promise as they said they will email me within 48 hours until now