I feel violated.
I received the attached statement from Jet and I suddenly have all the covers I did not authorise. I have been paying jet after been submitted to the lawyers and my account was blocked and paid it up. When i called the call centre i was told that after i paid up the account would be closed.
I also received an apology letter from Jet confirming that the funeral plans etc were sent in error and now i need to pay a monthly installment R651.94 that i suddenly owe. I refuse to pay for what i did not authorise and I sent an email that requesting letter of termination of account and that my account is credited. I received an email that i will get feedback in 48hrs and followed up yet its 3 weeks later and i have heard nothing from them.
I feel violated.
Thank you for taking the time in addressing your account concerns with us. Please be advised we have referred your query to our Regional Credit Office for assistance and feedback will be provided to you.
We would like to apologize for all inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Thank you for taking the time in addressing your account concerns with us. Please be advised we have referred your query to our Regional Credit Office for assistance and feedback will be provided to you.
We would like to apologize for all inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
