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martha M
1 reviews | Active since Sept 2015
07 Jun 2023, 08:30
I bought a cell phone at Jet back in 2017 and that phone was replaced with a new one
I bought a cell phone at Jet back in 2017 and that phone was replaced with a new one. Surprisingly I found out recently that Jet took out another insurance on the new cellphone meaning I was paying for the phone I don't have and the replacement. When I called Jet I was informed they would do an investigation they canceled the first insurance, it's been two to three weeks now. I was not given a reference number to use when I call. R22 every month for years is no joke. Jet is just a. **** full of *********** staff who don't know what they doing.
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Replies (2)
Jet's replyOfficial
08 Jun 2023, 09:32Hi Martha,
Thank you for bringing this matter to our attention we will escalate your query to our team.
Thank you for bringing this matter to our attention we will escalate your query to our team.
Jet's reply08 Jun 2023, 09:32
Official
Hi Martha,
Thank you for bringing this matter to our attention we will escalate your query to our team.
Thank you for bringing this matter to our attention we will escalate your query to our team.
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martha M's updateReviewer Update
12 Jun 2023, 13:31I am pleased that someone has attended to my query but what is disappointing is the only communication I received was an SMS that they are attending to it and now has been resolved. So my question is What is the outcome? and why am I not informed? I'm dissatisfied with the service I have received.
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martha M's update12 Jun 2023, 13:31
Reviewer Update
I am pleased that someone has attended to my query but what is disappointing is the only communication I received was an SMS that they are attending to it and now has been resolved. So my question is What is the outcome? and why am I not informed? I'm dissatisfied with the service I have received.