I am utterly disappointed and never buying at EDCN
I went to Jet Alexandra yesterday and purchased a few things, including two sets of bras at around 1 in the afternoon.... everything was okay. I get home and notice that 1) one thrower i bought was small, 2) one set of the bras i bought was a tshirt bra, which was not what i wanted & 3) the black pumps i bought were R99.99, but on the till slip, I was billed R119.99 so I went back at around 5, and got the most disgusting attitude from the security lady and the ladies department manager, telling me I couldnt return the bras, i requested to speak to the manager as i didnt wear the bras.... and he just laughed at me, saying he knows i am a problem because i fought with him before(because he rica'd my sim card and put my details as 'sfuhasdhhabdjhd' after i gave him my ID & proof of residence)..... they didnt exchange the bras. I get to the till for my return, and i told them that i was overcharged and the lady gives me stinking attitude bcos i didnt notice that before i left. and today the bra i kept broke (strap). I worked at EDCON for 3 years and i am really disgusted by the way i have been treated. and i know for a fact they do this always. I WILL NVR BUY AT EDCON EVERRRRR!
The customer reported on Customer Relations:
Please be advised that, we attempted calling you on *** to discuss the matter, however you were unreachable. We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Alexandra management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer with an exchange which resulted in our valued customer leaving the store without any proper assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
The customer reported on Customer Relations:
Please be advised that, we attempted calling you on *** to discuss the matter, however you were unreachable. We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Alexandra management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer with an exchange which resulted in our valued customer leaving the store without any proper assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.