1 reviews | Active since Jun 2015
horrified by service
I would like to know what to do bout this horrible quality and service. On the 1st I bought a pair of boots for a wedding Saturday, had it on the 2nd and again the Saturday. As in walking in at the wedding the whole heel came loose rushed to a near by store to get some glue to fix it had it on to work today and the other heel came loose. The embarrassment I experienced was hectic I tell you. Took off from work for 2 hours to return the shoes to the cape town branch and it was returned but as I asked the store manager to give me feedback about what they say bout the quality she rep**** by. I won't be at this terrible store by then. Didn't take note of that cause I had to get back to work just to find getting to work the same problem I have with the brand new pair of shoes. Called head office and all I got was I must return the shoes with lots of attitude and this came from the supervisor at customer service. Please advice what I can do cause I'm tired of this bad service and now have to walk with brand new broken shoes home
Thank you for raising your concerns with regards to the quality of the shoes you have purchased. We must apologise for the inconvenience and frustration caused in this matter.
Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query
You can take the item back to the store along with the slip and the store will certainly assist you, Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for raising your concerns with regards to the quality of the shoes you have purchased. We must apologise for the inconvenience and frustration caused in this matter.
Edcon has a quality department that evaluates merchandise before sending our items to stores, this should not be happening. We have made the quality department aware of your query
You can take the item back to the store along with the slip and the store will certainly assist you, Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,