Horrific Stinking Service

Dear Jet Management I write this feedback congratulating the EDCON group of their absolutely disgusting service. In all my years having rendering my loyalty to you, I have never not in the most doubtable moment have experienced even acceptable service but my experience with Jet these past three weeks takes the trophy. The jet experience is so horrid it spreads right on the attempt to pay your account. I saved myself trips of going to Jet stores to PAY my account because I know something will be wrong. You will be bull-****ted with all different kinds of stories from one assistant to the other. One will tell you “You can not pay without a card sir, sorry” when you know it’s lies last week you just provided your ID Number. When you try to replace your card then they don’t want you to provide a temporary ID or your passport. When you provide your ID then “Vision” is not working, when it is working then the manager (the only person who can access vision)is on lunch and can not be bothered. Three weeks ago I had the most painful feeling under my feet because I was sent to Three different stores because of Jet’s pathetic service … and the scariest part is that the consultants don’t even know they are Horrible. To them it’s just a matter of “it’s not working it’s not working” only Sandile from Sandton makes a good try. Three weeks ago (in my dire attempt to replace my card) I was sent by the Newtown branch to The Bree street Branch because the Newtown Branch does not have vision. At the Bree branch the manager came and tapped on the keyboard 3 times and said our vision is not working go to Jeppe. At Jeppe they directed me in circles around a 4 floors store only to tell me my account is behind, therefore we cannot issue you with a card and you will be charged R50 (which I never was sent an e-mail about). This completely contradicts the (you can’t pay without a card line I was told earlier) Then and there I decided that I will irrevocably close my account at jet and find a better Retail who will make my shopping seamless. I have opened and closed my account 3 times or more but this times it is final. The last 3 weeks I tried to pay my account and claim my lost phone. I still haven’t received a phone 2 weeks later when I was told it takes 24 hours. All I get is lies that it has been approved. The Friline company that does the cellphone insurance for EDCON does not do EDCON any justice either. Absolutely pathetic stinking service filled with lies and I will do my best to discourage anyone I love from opening an account with EDCON. From sales assistants who *****ed my approval and added life insurance I never wanted for on my first account … to this. WOW WOW WOW Thanks Jet