Horrific service

I was at Jet Centurion mall today to exchange some Items that I purchased with a gift card. The lady had to refund back some funds into my gift card, she then called her supervisor for an authorization. she told me that my gift card has expired then she asked to refund me into the new gift card. I then asked what is gonna happen to the money that is in my current gift card? the supervisor laughed her lungs out and told me that I must get the receipt that shows a balance otherwise there is no way of allocation the funds into the new gift card if I don't have a proof of available balance!

I was shocked because the gift card has no expiring date! how did mine expired? and even if it expires why is it impossible to get the info on the gift card because it has a card number? or maybe the account number is just a decoration? I WAS TOLD THAT I FORFEITED my money!

I then went to Edgar's to check the balance on the very same card that has 'expired' the lady gave me a balance in less than 2 minutes, she didn't say anything about the 'expired gift card.

I wonder how many people that experienced the same service at Jet and throw away their 'expired gift cards because the don't have a receipt that shows the available balance of the gift card ?

There is nothing wrong with getting the right info from your colleagues or help desk if you not sure of what you doing or saying to the customer. I don't even know if the lady was just trying to get rid of me or she really didn't know what was she saying!

That was an unacceptable service!!!