Horrible service from Jet Agent

I called jet contact centre which I was directed from one department to another with 0 service. I eventually spoke to a lady by the name Nosipho or Nthombi very *********** and knows nothing about the product. She gave me wrong information which means she is not qualified to answer queries. She muted my call without advising me the caller that I am being muted. The silence on the line led me to think that I have been disconnected. But I knew she pressed mute to make me think the is something wrong with the line. She did not want to cut the call, she muted it so I be the one dropping the call. She knew I will call again with the same query and she will not be the one picking up because the ACD will send the call to someone else as she will be at the back of the line. That is wasting my time and money. She is not an honest agent and does not have good work ethic. This lady is operating on dead air which is a clear indication that your contact centre operates on inefficiency. Jet should do quality checks more often because some agents prove to be *********** and have 0 neck for good customer service.

After Nosipho dropped my call, I called RCS contact Centre and spoke to Renette. Her assistance was amazing and satisfactory. Thank you very much Renette it’s people like you who makes customers service a breeze.⭐️⭐️⭐️⭐️⭐️