1 reviews | Active since Aug 2016
Horrible service -as usual
<p>I decide to go and buy school tekkiies for my child on friday the 5th at wesgate mall, when i went on the Q to pay there was only 2 tills operating, at first there were just 3 of us on the Q so i stood there for atleast 10 minutes after that i started paying attention to what is happening on the tills, well the one till there was a customer complaing, the second till -i think the cashier went to find an item with a barcode, so she was also not there. but when i looked behind the counter there were atleast 5 jet employees standing behind the counter doing absolutely nothing but chatting. I looked at the Q again there was about 10 people behind me and i was still standing so i decided to go to the front of the Q and asked for a sipervisor by the name of Constance and i asked her why we are standing on the Q for so long when there are so many cashieres standing behind the counter doing nothing. she decided to lie to me and tell me that the other tills are not working and that the other supervisor has logged a call for them to get fixes. I asked her to call that other supervisor that logged a call so we can hear what the progress of the logged call is. He came -his name is Klass. i asked him "why are the other tills not operating" he told me that they are about to close and "the other cashiers are picking the clothes that these very same customers that are standing on Q's dropped on the floor" im not sure really what that meant - i suppose it meant that we deserve to stand on that long Q because we supposedly dropped clothes on the floor. then he suggested that i must cut the Q just to shut me up and go pay, so i refused and told him that there are people in front of me people that got there before me -i cant just cut the Q. shortly after that i noticed that then only the opened two other tills and this point the Q was extreemly long and it was about to be 18:00 on the dot. I think i stood on that Q for about 30minutes or more is that really the time one must stand on a Q and not because the store was busy but simply because people just did not want to wor****!</p> <p> </p> <p> </p>
We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet West gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer waiting in a queue for a long time and the superior suggested that you skip the line , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 045/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet West gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you which resulted in our valued customer waiting in a queue for a long time and the superior suggested that you skip the line , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 045/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.