HORRIBLE SERVICE

Jet is *********, I have an account with them for about 4 years now. Recently I found out that I have been paying for airtime subscriptions, that I completely know nothing about. Unfortunately I only discovered that last year 2017 December that I have been paying for something I know nothing of. the edcon call center consultant said she will give me feedback. Then May I went into the store we called the ********** 011 number which we got a reference number and told within 24-48 working hours I will get feedback. Its June now still no feedback, I called again today got the same answer feedback is within 24-48 hours with a reference again which is ********** 588047, the previous one I lost as I was expecting feedback within the promised turn around time. During the call the agent said the did call in May, if the did call why wasn't my money credit back into my Jet account, the only call I get from Jet is marketing recorded calls, which out of irritation I had blocked. After todays call I have decided that if after the 48 working hours they have promised then I will have to resolve it the legal way.....