Horrible service

Poor service On the 2th May 2020 I went to Jet Meyerton we I purchase morning slippers for both my husband and son, when I got home the shoes did not fit them. The follow day I went back to exchange them because of covid 19 we had to wait outside the shop in a queue which is understandable but for a shop that opens at 09:00 it was not yet open because that staff there where late. They only opened the shop at 09:45 they didn't even care that they where late. When I asked to exchange the shoes I rudely to NO EXCHANGE without any explanation. I did not have the energy argue with the lady at the store because clearly she didn't have time for none of the customers in the store. My problem is that the receipt advises that we can exchange and also this no sign in the store saying no exchanges but the only sign is that we can't use a fitting rooms because of the pandemic. I am very disgusted about the whole thing. Some people just don't want to work at all and they are the first to complain when stores decides to close their doors. I hope something will be done about the mistreatment of customers at jet Meyerton