Horrible retail store JET

Please allow me to express my frustration with Jet store the retail shop i used to have an account with them long back , i payed off my account hoping that my name will be cleared i have sent various emails to head office with no luck , i approach a store in mall of Africa where a very friendly smart manager wrote an email in front of me with the request her name was Jeanette bosman she didn't cc on the email but promised she will come back to me if any additional information is required, she even gave me her cell number that was around May if I'm not wrong, yesterday i checked my credit record coz i want to buy something then boom iam rejected bcoz of jet store outstanding when i went to store im owing 000 the last payment i made was in 2020/10/02 description *** notification *** from capitec account to FNB acc *** I'm so annoyed and disappointed that one lazy person can make your life miserable we have so much on our plates but if pay can we be cleared and move on the amount R3924.95 that is someone salary i put on to show that I'm honest but now my dreams are crushed with one crazy store , how i wish to tell the world how horrible jet store service is even though they have excellent managers that go out and assist even with their personal details ,