1 reviews | Active since Jul 2017
Horrible expierence Jet oudtshoorn
<p>I went inge my to Jet stores in Oudtshoorn to exchange my pants which was the wrong size, and then they didnt have a oants in my size, i didnt want anything else, so i went to the till for a refund, then the cashier told me they dont give the money back they but in on a gift card. I said no i want my money as i have paid with cash. The cashier got all ****ey with me so i insisted to speak to a manger, someone went ot go get a manger i waited for 46 minutes and no manger came everytime i send someone the manger is busy she is coming. I eventually left the store with the gift card all dissapoited! Horrible service no manger ... cashier with bad attitude! </p>
We have escalated the complaint to the Jet Oudtshoorn mall management to address as our valued customer is not happy that you were provided with a gift card instead of a cash refund , kindly be advised that it is as per our policy , however if it is within the first 30 days of purchase an there is a till slip the store may refund our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Oudtshoorn mall management to address as our valued customer is not happy that you were provided with a gift card instead of a cash refund , kindly be advised that it is as per our policy , however if it is within the first 30 days of purchase an there is a till slip the store may refund our valued customer. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.