1 reviews | Active since Mar 2018
HORRIBLE EVIL PEOPLE!
on 24/12/2017 i went to Jet stores in Pavilion i bought a baby formula from Lactogen stage2 only to find that the fomular expired on 31/01/2017 my son Sandiso Bayanda Radebe is only 11 months old he drank half of the bottle, so i logged a complaint via call and i went to pavilion store coz my so reacted to allergy and i went to the store the manager was not there she only called me and asked for the medical certificate when i went to the DR he wansnt there he went on holiday for 2 months. now whats suprising me is that jet doesnt even bother to call me and ask where is the note whats going on or whatsoever, NO COMMUNICATION, MY SONS LIFE WAS AT RISK, somebody please refer a powerful attorney for me the DR is coming back on holiday on 14 March i dont wanna speak to jet again im taking the straight to court! what kind of heartless people are this/ TOTALLY EVIL! HORRIBLE!
Thank you for making contact with us regarding the disappointment caused to you with the formula purchased in our store.Please accept our sincere apologies for the frustrations caused to you.We are glad to hear that your son is well and has been to the doctor. Please can you drop off the formula with the store manager and when you have the medical certificate then you can also provide it to them so that they can take it up with our insurance division and provide you with a final resolution . We thank you for your valued custom.
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Kind regards
The Edcon Customer Experience Team
Thank you for making contact with us regarding the disappointment caused to you with the formula purchased in our store.Please accept our sincere apologies for the frustrations caused to you.We are glad to hear that your son is well and has been to the doctor. Please can you drop off the formula with the store manager and when you have the medical certificate then you can also provide it to them so that they can take it up with our insurance division and provide you with a final resolution . We thank you for your valued custom.
***/GO
Kind regards
The Edcon Customer Experience Team