mO
megan O
1 reviews | Active since Mar 2016
06 Mar 2016, 14:13
horrible customer service
I waited 15 minutes in the queue 2 be attended 2, there were 4 teller & only 1 was busy and the rest having their own conversation. I told the cashier the service they provided was horrific and all she did was rudely grab the item I was paying 4 & told me the incorrect price 2 what was on the tag. After telling her about their service she just continued with her colleagues & not even acknowledge what I was saying or my presence. I will not be treated like take by a child who has no respect 4 the people who pay her salary. I'm expecting feedback on the matter
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Jet's replyOfficial
08 Mar 2016, 10:02Hello lavvie,
Please be advised that, we attempted calling you to apologise for the overall poor service received however you were unreachable , we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Canal Walk management to address as our valued customer is not happy that the store staff members were having their conversation and they just ignored our valued customer, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, we attempted calling you to apologise for the overall poor service received however you were unreachable , we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Canal Walk management to address as our valued customer is not happy that the store staff members were having their conversation and they just ignored our valued customer, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Jet's reply08 Mar 2016, 10:02
Official
Hello lavvie,
Please be advised that, we attempted calling you to apologise for the overall poor service received however you were unreachable , we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Canal Walk management to address as our valued customer is not happy that the store staff members were having their conversation and they just ignored our valued customer, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, we attempted calling you to apologise for the overall poor service received however you were unreachable , we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Canal Walk management to address as our valued customer is not happy that the store staff members were having their conversation and they just ignored our valued customer, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.