Horrible Attitude

I bought a pair of shoes for my friend's 25th birthday celebrations on Friday at the Jet Store in Bellville Cape Town. To my dismay when I arrived at home, each shoe had a different size, a 5 and 6. Obviously I could not wear the pair, and as I work in Town CBD, I went to the Jet store in St George's Mall- Old Mutual Center, to return the pair for a refund. The cashier who helped me was so *********** and she showed zero willingness to help me. She gave me "uhm" and "I think" answers, which made her look under-trained, and uns****ed to properly carry out her job. She then went to the manager to "check" with him, if returns are accepted at their store if shoes were not bought there, and are now being returned, because of different sizing. She took less than a minute and came back, saying "Manager says you need to go back to the Jet in Bellville, as shoes which are not matching in size, are no use to us in this store, as we cannot re-sell them'.

WOW! Why was that my problem as a customer? Why did I have to care about their INTERNAL processes and procedures? Why could my satisfaction as a customer not have been a priority? I am so disappointed by the lack of leadership and customer obsession which was shown by the manager at the Jet in ST George's Mall. I am hugely inconvenienced as a paying customer, because 1) the mistake should have been picked up the teller who packaged my shoes in the first instance - SURELY one of the duties as a teller is to check for any issues/defects in items before packaging them.

I work in Town CBD and not Bellville, I now have less than a week to go, for me to return the pair for a refund, or I will lose my money. I do not think that I will be able to return the shoes within that period, as I work on weekends.

I am a very upset customer.