Hisense u972 defective from day of purchase

Most disappointed an highly annoyed with this phone from day one when o bought the hisense u972 it has been faulty in every aspect from battery life to software The cashier who sold me the phone I asked him is the hisense u972 a good phone he bluntly told me yes it is

The first phone he took out the battery was dead on it ....it would not even charge then he went to the store room an brought me an open box with a phone

Under my impression he was looking if it charges

The cashiers name was cyril /Elon Dyonta

I bought this phone on the 04/09/2017 in jet in the already the battery life only lasted for 3 hours which for a new phone out of the box should not happen

After 5 days I went back to jet in Cape Town to complain an they refused to take the phone in or give me a new on as to what the protocol is within 7 days if the phone you buy gives you issues you can return it an they will give you a new one

I then went to mtn an they said I need to go back to jet which I did an then jet said I need to go to a jet store in Johannesburg which now would be over my 7 days

I was unable to get to johannesburg with in the 7 days

And now the phone is not working it froze this morning an reset I have been trying to put my Gmail account on and it refuses

I then called hisense 3 times had a poor service they could not help me the first time I called the lady just drop the phone in my ear an the 2nd time no one answered finally on my 3rd atempt I got through an they did not bring clarity of my situation

I am really upset an not satisfied with this phone nor the incompatance of the serves from both jet an hisense

Hisense knew there phone was faulty why keep it in stores an allow jet to sell not only that but lie to customers about the quality of the product this is really pathietc

I would really like my money back