BM
BONGANI M
1 reviews | Active since Jul 2014
25 Nov 2015, 14:36
HISENSE U602 ONLY LAST FOR 3 WEEKS
I bought an Hisense U602 on the 07/10/2015 and it started giving me problem sometime after the purchase and eventually it stopped working and couldn't read the sim card.<br> <br> I took it to Jet Mart in Rustenburg on the 03/11/2015 where I bought and they said they would book it in for some repairs. I has been two weeks already and I am not getting any feedback.<br> <br> I tried calling 3G Mobile who are supposed to do the repairs to find out how fair they are but no one is answering. How long should I stay without the handset???<br> <br> Jet mart is also not answering their phones. How does one conduct business if they do not take calls???<br>
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Jet's replyOfficial
26 Nov 2015, 10:20Hello BEE14,
Our attempts to contact you today at 09:55 AM have been unsuccessful. Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise. We have however raised your concerns with our store manager regarding the repairs on you unit, once feedback is provided further communication will be provided to you.
Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 09:55 AM have been unsuccessful. Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise. We have however raised your concerns with our store manager regarding the repairs on you unit, once feedback is provided further communication will be provided to you.
Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply26 Nov 2015, 10:20
Official
Hello BEE14,
Our attempts to contact you today at 09:55 AM have been unsuccessful. Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise. We have however raised your concerns with our store manager regarding the repairs on you unit, once feedback is provided further communication will be provided to you.
Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 09:55 AM have been unsuccessful. Sending your cell phone for repairs should not be time consuming and frustrating and for that we must apologise. We have however raised your concerns with our store manager regarding the repairs on you unit, once feedback is provided further communication will be provided to you.
Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***