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nick C

1 reviews | Active since Dec 2012

17 Mar 2015, 14:31

hidden fees dentist Cell c

2 hours of my life wasted!!! <br> After paying a balance of 4,000 to clear my balance, I went back into Jet stores a week later to buy something, when reached the till I had a balance of R100. When questioned about it, the staff looked very clueless and sent me to the Opps manager so we can call around. <br> Come to find out I'm paying for Dental insurance for the last how many years. 1,000 plus and I couldn't even get a percentage of that money back. After being hung up on twice by a guy named Sandle at Jhb call center and talked to as if I'm stupid. <br> OK- that's fine whatever! After phoning the Cell C airtime wat wat, (I've never even owned Cell c sim card) a guy Fizale also hangs up on me twice from the rmc wat wat- and being talked to very rudly when my last payment must of been MORE then the guys salary. How can R100 all of a sudden just appear. I wasn't even asked if I wanted the cell c airtime wat wat. This is called ***** to me and a case will be opened up if not dealt with accordingly and communication to myself. <br> <br> What a *******, I will never shop at jet again, and over the last 3 years I've spent well over 30,000 just at Jet alone. Shame!!!

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Replies (1)
Jet
Jet's reply17 Mar 2015, 15:16
Official
Hello Nickz,

Thank you for bringing this matter to our attention. Please be advised your query has been escalated to our financial department to investigate and revert with feedback regarding the dental plan.

We have also escalated your query to RMCS which is a third party company to Edcon with regards to airtime, feedback on the cancellation and credit of the Cell C subscription will be provided shortly.

Your reference number is ***/GO.

Kind Regards
Customer Experience team
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