Have to pay for a phone and wait forever
<p>Hii, I bought a phone at jet mart in worcester. A boost mobile, i had it for a few months and then somehow it made a bubble in the screen and it cracked. Then I took it back for repairs and they made me wait 3 months for it and then they made me pay for it before fixing it. Then i got the phone back and the screen was poorly placed in the phone, than i send it back again and the 3 rd time same thing happened. I took the phone and 3 days after it broke thanks to the screen. So I want my money back and they refused me. So im hoping you can help me please.</p>
We have escalated the complaint to the JET WORCESTER 2 (5817) mall management to address regarding the refund request as you sent in the handset for repairs and when you got it back it broke only after 3 days of use. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the JET WORCESTER 2 (5817) mall management to address regarding the refund request as you sent in the handset for repairs and when you got it back it broke only after 3 days of use. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.