Had lost my card and store in this situation had solution that would cost me uber fees

I couldn't understand leaving Pinetown Sanlam store empty-handed after requesting to pay without a card I lost and brought my ID, I understand that there was no card and some application was down and was told to go Chatsworth there are cards to make a new one so that I can make payment as support will need last four digits. I was by saved my gut ,using wrong last digits and got an agent to assist me get the account number and make payment via eft but not sure if it will reflect to jet payment processing on time.