1 reviews | Active since Sept 2015
Got a horrible attitude and got insulted
I went to jet in the morning to exchange a door lock and to buy a washing machine. When I arrived at the store I asked my dad to go queue for me as I was going to check the machine,the guy who was assisting me then took me to the manager to discuss the lock issue,the discussion was long,my father was also involved as he was the installer of the lock,Mava from the store asked the cashier Apricausia to assist me she sent me to the next cashier Palesa who has treated me badly as if I have done something wrong. I greeted her she didn't reply she ignored me and kept on helping other people while I'm standing infront of her looking like an idiot,I asked her if she is going to assist me she started attacking me accusing me of not queuing,I explained to her that I was in a queue but she wasn't willing to listen and it's not the first time. I explained that I'm buying a washing machine and I'm also exchanging a lock she said she won't be able to help me I can go to the highest level she don't care,I was hurt I didn't know what I did to deserve the attitude she gave me and she left me hanging she insulted me and told me that I should go to another cashier because she won't assist me.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Dobsonville management to address as our valued customer is not happy that the store staff members were unable to assist you and they were very unprofessional which resulted in you leaving the store without any assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Dobsonville management to address as our valued customer is not happy that the store staff members were unable to assist you and they were very unprofessional which resulted in you leaving the store without any assistance, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***