1 reviews | Active since Aug 2015
Goods purchased using a clear ********** Id book
At October/November 2014 this store offered a ******** a credit purchase, even though it was very clear that the \customer"is not the same person on the photo of the Id book used to buy goods.<br> <br> I've discovered this at April 2015 through applying for a loan at Capitec Bank and I was informed that due to my bad credit record I don't qualify for the amount needed. When I inquired further I discovered that I have unknown credit accounts with this stores: Price n Pride and Jet and House & Home. I then made means to visit the stores and inquired what info is required from me for them to update their records accordingly and remove my name on the credit bureau and this was what was required ( Affidavit & Id Copy & I made 5 x signatures on a blank white A4 page ). Requested copies and I was informed that the documents submitted was going to be faxed to their ***** department at their head office.<br> <br> I'm very worried the above was not done"
We must apologise for the inconvenience and frustration caused in this incident . We have escalated your query to our ***** and disputes department to investigate on the account that was opened up on your name.
Kindly be advised this was not an action of our staff members as 3 different accounts were opened on your name. (various companies mention by you)
Once we have received feedback further communication will be provided direct to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***
Kind regards,
Edcon customer experience team,
***
We must apologise for the inconvenience and frustration caused in this incident . We have escalated your query to our ***** and disputes department to investigate on the account that was opened up on your name.
Kindly be advised this was not an action of our staff members as 3 different accounts were opened on your name. (various companies mention by you)
Once we have received feedback further communication will be provided direct to you. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***
Kind regards,
Edcon customer experience team,
***
