Goods purchased using a clear ********** Id book

After my complaint I received a reply thru Hellopeter and was provided with this ref number.***/GO.<br> <br> Howerver after receiving this email below I feel i'm wasting my time with Jet , as their Staff had already done the below so it means the 1st form was never sent. As it was previously stated on my compliant I've already been to Jet Store submitted the documents that I was informed that are required by Jet staff in store.<br> <br> Jet Reply at Sat 2015/08/08 04:08 PM:<br> <br> Good day Mr Radebe<br> In response to your email received, kindly be advised that you need to go to store and fill the dispute form and they will forward it to the ***** department for further investigation.<br> For your convenience, switch to E-mail or MMS statements. Contact us at [Email Removed] or give our Customer Service Call Centre a call.<br> <br> Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details<br> Christopher Maluleke<br> Customer Services Administrator | Edcon Financial Services | Accenture Services (Pty) Limited <br> Telephone +***2 | Fax + ***7 | Email [Email Removed]<br> <br>