Goods lost and Money lost

Worse Online Service Ever.

I have ordered goods at Jetonline on the 16th of August, apparently my order got lost from the courier and was delaid but no one called me to let me know. I made numerous phone calls and i was promised a delivery a week later and nothing, i called again last week and was told my order wil be delivered on Friday 31st August but to date i still don't have my order. I called this morning and was told Thabo from the online department will me but he never called. I called again to cancel my order and requested a refund and i was told that I will have to wait for 7 - 14 days to get my refund. Most rediculous service ever.