SM
Silahlekelwe M

1 reviews | Active since Dec 2015

20 Dec 2015, 20:21

Goods from Woolworths & Sketchers ****** in Jet

I bought clothes from Woolworths, books from Exclusive Books & shoes from Sketchers.I went into Jet with my daughters, the goods were in a trolley. My daughter was trying clothes in the changing room. Unfortunately my eldest daughter left the trolley unattended. The next thing we found the trolley with the woolworths bag missing and Sketchers shoes missing. The empty shoe box & Sketchers bag & books were still there. We told the Jet guard at the door & she immediately said she had not seen anyone going out with a trolley. We asked if they had CCTV so we could see who had ****** our goods but they said there was no cctv in the shop!! We were extremely traumatised because we did not expect to have goods ****** in Jet, in Clearwater, on a quiet sunday evening. I have always shopped at Clearwater, as a foreigner I have always felt safe & secure. Its shocking & defies comprehension that no one saw anything? I had to go back & buy the ****** goods again from Sketchers & Woollies. I strongly suspect someone from Jet saw something but chose to keep quiet. My kids & I were extremely upset & traumatised by the incident. Jet management, is it really that risky to go into your shop??

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Replies (1)
Jet
Jet's reply28 Dec 2015, 13:46
Official
Hello Sila74,

Thank you for taking the time to share your concerns with us .We are so sorry to hear your parcels had been ****** in store. When shopping in our stores you should certainly feel safe.

We are currently liaising with our store manager regarding the camera footage of the incident ,we will contact you shortly with feedback.

Please note: All cameras in stores have been installed to protect our merchandise against shoplifters, cameras are place and will rotate according to the store's needs. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
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