Giving us a run around about Old lady Refund.

My Mother over paid her Jet account last year. We went to Jet Phumlani mall to get a refund then they said she must send a letter, ID copy and bank statement. We waited for 8 months then went back again in October. They said we should do the same thing again. It's only R460 that the 73year old to go up and down for. Last Week we went again and the very helpful lady by the name of Connie is a Supervisor send the same documents that they required before. So Jet or Edcon didn't call us or advise my Mother that she will get her money when or she must wait until when.