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Umbongeni D

1 reviews | Active since Nov 2025

29 Nov 2025, 07:44

Ginanl attempt to reach out. (UMBONGENI DUBE)

By far the most stressing and unsatisfying customer experience ever. Jet Cresta Mall Randburg. I've been trying to get assistance with closing this account for the past year. A whole 2025. 1stly my account was loaded with insurances policies and Healthcare debits which I didnt sign up for as a teller did it on their own without my concent. That's ******* no. 1. Then I'm forced to pay up an account of R1800 of deductions that I don't understand what I'm payinging. I've been trying to get this issue sorted for the most now and this account closed. This is an attempt for a final reach out. If i may please get assistance.. I've been goig to this branch almost the whole year and the only thing the unhelpful teller says is come back after 3 month. This is absurd!

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Replies (1)
Jet
Jet's reply02 Dec 2025, 07:45
Official
Hi Umbongeni,
 
We sincerely apologize for the negative experience you had at our store.  We appreciate you letting us know, we have escalated this with the relevant store.  We have escalated this matter with our accounts team.