bM
beverley M
1 reviews | Active since Sept 2014
12 Feb 2016, 08:00
Gift Voucher
Yesterday i was stud by Basimane who works at Jet Westonaria. He wanted to offer me a Gift voucher for my refund, he doesn't even ask if i could like it or rather have my cash back, he then goes and tells me that its the terms and conditions of the refund policy, which doesn't really make sense because when i purchased the item i used cash and not debt card. Basimane then offered my cash after seeing that i was aggregated and requested for his name and he asked what i'm going to do with his name. Told him i want to report this as it unfair to consumers who purchase with cash. i think he needs more training on the new consumer act.
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
12 Feb 2016, 11:49Hello bev1234,
Our attempts to contact you today at 11:46 PM has been unsuccessful. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
We must sincerely apologize for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Our attempts to contact you today at 11:46 PM has been unsuccessful. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
We must sincerely apologize for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,
Jet's reply12 Feb 2016, 11:49
Official
Hello bev1234,
Our attempts to contact you today at 11:46 PM has been unsuccessful. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
We must sincerely apologize for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Our attempts to contact you today at 11:46 PM has been unsuccessful. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
We must sincerely apologize for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,