ZS
ZANDILE S

1 reviews | Active since Apr 2013

22 May 2017, 12:03

Gift Card *****

<p>I would like to express my absolute frustration and disappointment when I bought a gift card from Jet Pietermaritzburg. I bought the gift card on 22 April and when my mom went in to go and use it, was informed that it had a zero balance because someone had used it. It was recorded that I had used it on 02 May 2017. I called the Jet Gift card number on the back - no luck, they gave me another number and was then taken back to the store. Called and spoke to Ayanda who made me hold on forever and was having chats with other people. i even gathered that he had been on leave from the conversation he was having with someone else while on the phone with me. At the end of it all, I had to drop the call after half an hour and I could still not establish who and how my gift card was spent.</p>

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Replies (2)
Jet
Jet's reply23 May 2017, 11:51
Official

Thank you for the message.We have escalated your gift card query to our Pietermaritzburg store for further assistance and feedback will be provided to you.We apologise for the frustrations caused .

***/GO

ZS
ZANDILE S's update26 May 2017, 16:22
Reviewer Update

Hi, its been over 2 days and nobody has gotten back to me to provide a further update. Even if it is saying they are still investigating. This is unacceptable.