EM
Eusebia M

1 reviews | Active since Jul 2015

03 Jul 2016, 18:33

Getting debited for what I never agreed on

<p>I have been happy with my account just until I figured out that my credit get adjust without me using my account I then visited one of the jet stores and I was told that they deducting for partners insurance one I'm not married and y would I agree on such so apparently this money has been deducted from last year September I want jet to cancel this as I never requested so this an I want them to credit back all the money they took for that insurance </p>

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Replies (1)
Jet
Jet's reply04 Jul 2016, 07:34
Official

Kindly forward us your correct account number so that we may liaise with the accounts team on the matter reported by our valued customer , also note that we were unable to pull any account number with the ID that you forwarded to us, We only picked up a Thank U rewards card number. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your post ********** 033/GO

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Kind regards,

Customer Experience Team

Call Centre: ***.