getting a run around from customer experience derpatment from Edcon

I initially submitted a complain via this platform on the 15th of November 2019, regarding a phone I bought that had a problem with the battery.I received a call on the 16th November from a team leader in the customer experience who is Nonhlanhla and she asked what happened and I explained.She said she did contact the store manager, however he told them a totally different story from mine, meaning its literally my word against the store manager`s word.Nonhlanhla then advised me to go back to the same store to drop the phone with its charger and headsets so that it can be sent for repairs.The same day I took the phone back to the store and they only took the phone and I was advised its sent for repairs.Nonhlanhla advised she will update me, to find out if the phone has been received at the store and if it has been sent for repairs and all that.I did not receive a call what so ever from her that day, as she promised.On the 21 November I got a call from Tholwana from customer experience and I could not take the call at the time and I asked her to call me back, which never happened, as they have so many complains to attend to, she advised.On the 22 November I then called back to follow up on the inquiry, where I spoke to Thulwane again who was now telling me, she will escalate the matter to the regional manager and the turn around time is yet another 48 working hours for me to receive feedback.She advised she will contact the store and follow up and give me feedback, if the phone is back from the repairs or what is happening.I am being given so many turn around times and speaking to different people at their customer experience, but my query is still not resolved.