FURIOUS AS HELL

in February i was in the Jet store in Randburg and i was approached by one of the consultants from Edcon, they asked me if i have an acc with Jet and i said yes, they requested for my card so that they can check for me if JET was not billing me for things i did not ask for, i gave them my card and they checked for me and they told me that i was billed for policies which i did not know about, they told me that they will insure me for hospital insurance plan and an accident insurance plan etc , and i asked them if i will be paying anything for these covers and i was told NO, they said Jet will pay for them because they were making pay for the Policies that i didn't ask for..they even showed me on the screen that i wont be billed anything, when i received my statement in March, i saw that they billed me for the insurance and my amount due was now R414, i paid R500 on the 25th via debit card and i was given a receipt saying i have credit of R450 bt when i went to cancel the insurance on the 7th of April, i was told i only have credit of R204. I WANT TO KNOW WHERE THE HELL DID MY MONEY GO TO..im considering closing this acc because they are full of ****s.