AP
ALFRED P
1 reviews | Active since Jul 2013
14 Aug 2015, 15:06
Funeral Policy Cancelled
Dear Jet<br> <br> Today i received a call from a certain company,wanting to sell me insurance product,all was fine until the woman asked me if i was aware that my funeral policies,Jet legal policy as well as Hospital cash back policy were cancelled and asked me if i was interested in having them reactivated but my answer to her was, let me find out from jet 1st then ill get back to you.<br> <br> I called the Jet customer care line and to my surprise indeed my policies were cancelled.<br> My question now is that, 1
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Jet's replyOfficial
14 Aug 2015, 15:58Hello Alfred Pula,
Our attempts to contact you today at 15:48 PM have been unsuccessful. Thank you for bringing this matter to our attention. Please be advised the Hospital family plan , Jet funeral plan and the Partner protection plan is still active on your account and was never cancelled. Kindly view your current statement for verification or call our accounts department on ***.
Your reference number is ***/GO. We must apologise for the inconvenience and frustration caused in this matter.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 15:48 PM have been unsuccessful. Thank you for bringing this matter to our attention. Please be advised the Hospital family plan , Jet funeral plan and the Partner protection plan is still active on your account and was never cancelled. Kindly view your current statement for verification or call our accounts department on ***.
Your reference number is ***/GO. We must apologise for the inconvenience and frustration caused in this matter.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply14 Aug 2015, 15:58
Official
Hello Alfred Pula,
Our attempts to contact you today at 15:48 PM have been unsuccessful. Thank you for bringing this matter to our attention. Please be advised the Hospital family plan , Jet funeral plan and the Partner protection plan is still active on your account and was never cancelled. Kindly view your current statement for verification or call our accounts department on ***.
Your reference number is ***/GO. We must apologise for the inconvenience and frustration caused in this matter.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 15:48 PM have been unsuccessful. Thank you for bringing this matter to our attention. Please be advised the Hospital family plan , Jet funeral plan and the Partner protection plan is still active on your account and was never cancelled. Kindly view your current statement for verification or call our accounts department on ***.
Your reference number is ***/GO. We must apologise for the inconvenience and frustration caused in this matter.
Kind regards,
Edcon customer experience team,
***
Best regards,