SE
Safoora E
1 reviews | Active since Nov 2019
15 Nov 2019, 11:25
Frustrated Customer
Bad Customer Service Jet has been debiting my account with mobile content that I didn't sign up for from 2015. I called numerous times and was told they would look into it. To date I have never received any response from them. Eventually they did stop debiting my account but never refunded me for the +- 3 years of money that they took from. me. This is terrible customer service and not acceptable to take money from your customers without their consent. To top it all off you took the money and didn't provide the service. I am so frustrated with Jet, can someone please sort this out!
Helpful (0)
Replies (2)0
Replies (2)
Jet's replyOfficial
16 Nov 2019, 10:23Dear Safoora,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering in a form of. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
The investigation will help the team to determine if a refund is necessary from inception date.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering in a form of. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
The investigation will help the team to determine if a refund is necessary from inception date.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
Jet's reply16 Nov 2019, 10:23
Official
Dear Safoora,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering in a form of. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
The investigation will help the team to determine if a refund is necessary from inception date.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering in a form of. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
The investigation will help the team to determine if a refund is necessary from inception date.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Jet Team
***
Jet's replyOfficial
16 Nov 2019, 10:32Dear Safoora,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering in a form of. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
The investigation will help the team to determine if a refund is necessary from inception date.
Here below is a new reference number generated for this query:
***/GO
Kind Regards
The Jet Team
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering in a form of. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
The investigation will help the team to determine if a refund is necessary from inception date.
Here below is a new reference number generated for this query:
***/GO
Kind Regards
The Jet Team
Jet's reply16 Nov 2019, 10:32
Official
Dear Safoora,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering in a form of. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
The investigation will help the team to determine if a refund is necessary from inception date.
Here below is a new reference number generated for this query:
***/GO
Kind Regards
The Jet Team
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note our business ( Edgars/Jet stores ) is doing business with our 3rd party company called RMCS and there was an agreement between the 2 parties to contact our customers and sell their product offering in a form of. ( Airtime, data and SMS).
Upon acceptance the monthly subscription fees will be added to the customers account.
Therefore your query is referred to RMCS to investigate how the products was enrolled?
The investigation will help the team to determine if a refund is necessary from inception date.
Here below is a new reference number generated for this query:
***/GO
Kind Regards
The Jet Team