TC
Thabani C
1 reviews | Active since Feb 2015
13 May 2019, 14:09
froud
I paid my accout to zero and canselled everything on my account. I dont even remember was last i bought anything from the store. now they are telling me that I am owing airtime subscribtion of which I have never joined anything and never received any airtime, some one within the company is busy doing froudulent thinks with customer's account, can you please reverse this and bring my account back to zero where it was
Helpful (0)
Replies (2)0
Replies (2)
Jet's replyOfficial
13 May 2019, 15:10Dear Noluthando
Thank you for making contact with us once again . We can confirm that the airtime/data subscription was cancelled on the 19/3/19.
The reversals were declined as Wifi data /phone vault subscriptions was taken up on cell number ***,ON SEP 19 2018
6:30PM.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for making contact with us once again . We can confirm that the airtime/data subscription was cancelled on the 19/3/19.
The reversals were declined as Wifi data /phone vault subscriptions was taken up on cell number ***,ON SEP 19 2018
6:30PM.
***/GO
Kind regards
Jet Customer Experience Team
***
Best regards,
Jet's reply13 May 2019, 15:10
Official
Dear Noluthando
Thank you for making contact with us once again . We can confirm that the airtime/data subscription was cancelled on the 19/3/19.
The reversals were declined as Wifi data /phone vault subscriptions was taken up on cell number ***,ON SEP 19 2018
6:30PM.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for making contact with us once again . We can confirm that the airtime/data subscription was cancelled on the 19/3/19.
The reversals were declined as Wifi data /phone vault subscriptions was taken up on cell number ***,ON SEP 19 2018
6:30PM.
***/GO
Kind regards
Jet Customer Experience Team
***
Best regards,
TC
Thabani C's updateReviewer Update
13 May 2019, 15:28I ask how can you take WIFI when you have a a pocket wifi router contrack from telkom this is the same thing that happened to my husband luckly he was phone and they told him that they will give him 1 month free and therafter he will decide whether he likes it on not. but that never happened they debited his account without his permition an now they are doing it to me. lucky for him because he was contact but for me I was never even contacted, they just debited my account without any authorisation from me.
TC
Thabani C's update13 May 2019, 15:28
Reviewer Update
I ask how can you take WIFI when you have a a pocket wifi router contrack from telkom this is the same thing that happened to my husband luckly he was phone and they told him that they will give him 1 month free and therafter he will decide whether he likes it on not. but that never happened they debited his account without his permition an now they are doing it to me. lucky for him because he was contact but for me I was never even contacted, they just debited my account without any authorisation from me.