KN
Khanyisa N

1 reviews | Active since Jun 2010

11 May 2016, 07:57

**********ly Being Charged for Jet Club Membership I Did Not Request

<p><font size="3" color="#000000" face="Calibri">On Friday, 29 April, I went to buy some items from JetMart in Southgate. When I was at the till, I had my debit card in my hand to pay for my purchase, the lady at the till (Lebohang Mahange) asked if don’t have an account, I said I do, she asked why am I not using my account as they were currently running a promotion so I would get a discount if I used my account card to pay. I then took out my account card, as she was finalising my purchase, suddenly on the screen, there was a message that said I agree to pay R39 per month for the Jet Club, I refused to accept that, I told the lady I was not interested in getting the Jet club. I asked her to reverse that as I did not request for club membership, she told me they cannot do it in the shop, they have to phone head office to cancel it, I then asked her to call whoever she needed to call to cancel it, she refused, she told me the store was already closed. I had to drive to <span class="il">Edgars</span> at The Glen Mall the next day to sort out the mess that I did not create. I never asked for a Jet Club, it is very ********* and it is ***** for the shop to add this without me asking for it. It is also very unfair that the person who created this mess for me refused to assist me in resolving it. Further to this I see a charge of R29.87 con my statement for this Jet club membership, I request that this charge is reversed as I did not request any Jet Club membership.</font></p>

0
Replies (1)
Jet
Jet's reply12 May 2016, 06:46
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the direct accounts team details below for any future concerns and be advised that as per our system records the Jet club membership has been cancelled on your account. Please find the below reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

We apologise again for any frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.