1 reviews | Active since Sept 2017
********** that is happening inside the store.
I have an account with Jet and every month my credit was increasing even if I did not purchase anything and I started monitoring it and find that it is true that someone is using it. I did a follow up at Jet and they did internal investigation and the result was yes some Jet employee was using it manually without my permission and I was not only the victim.
I did claim back or tried to get help so that all it can be reversed but unfortunately even now no response. My account was blocked. Customer service there is not as even not I have not received any help.
We have escalated the complaint to the Jet Moruleng management to address with regards to the ********** purchases that were conducted on your account. .A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***
We have escalated the complaint to the Jet Moruleng management to address with regards to the ********** purchases that were conducted on your account. .A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***