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phathu A
1 reviews | Active since Dec 2013
14 Sept 2019, 17:31
********** Purchases
Dear Jet So yesterday (13/09) I received a Jet club magazine, I immediately knew that something was wrong because I do not have a Jet account. I called your customer service and they told me I should go to a store. Today (14/01) I went to the mall of the south Jet where the person who is supposed to stop the account had no idea what to do, the lady had a blank stare on her face. please investigate and ensure that account is closed I will not be liable for the ********** purchases that are currently being incurred. for you information the account is currently sitting at R11000.
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Replies (2)
Jet's replyOfficial
15 Sept 2019, 10:06Good day Phathu,
We hereby acknowledge your complaint lodged.
Kindly be advised that we have emailed you the dispute forms, please complete the forms and email them to our ***** and Disputes department .
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team***
We hereby acknowledge your complaint lodged.
Kindly be advised that we have emailed you the dispute forms, please complete the forms and email them to our ***** and Disputes department .
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team***
Jet's reply15 Sept 2019, 10:06
Official
Good day Phathu,
We hereby acknowledge your complaint lodged.
Kindly be advised that we have emailed you the dispute forms, please complete the forms and email them to our ***** and Disputes department .
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team***
We hereby acknowledge your complaint lodged.
Kindly be advised that we have emailed you the dispute forms, please complete the forms and email them to our ***** and Disputes department .
The reference number for your query is : ***/GO
Kind RegardsCustomer Experience Team***
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phathu A's updateReviewer Update
18 Sept 2019, 11:35I have sent the required Document to the Email provided on Monday 16 Sept.
Since then I have not received any communication fro Jet . I Hope you were able to close the ********** Account as I will not be held Liable .
Since then I have not received any communication fro Jet . I Hope you were able to close the ********** Account as I will not be held Liable .
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phathu A's update18 Sept 2019, 11:35
Reviewer Update
I have sent the required Document to the Email provided on Monday 16 Sept.
Since then I have not received any communication fro Jet . I Hope you were able to close the ********** Account as I will not be held Liable .
Since then I have not received any communication fro Jet . I Hope you were able to close the ********** Account as I will not be held Liable .