********** payment allocations

On the 3rd of November 2017, I went to Tzaneen Jet to clear my account dept. The lady at the store used my ID to conform my account details and account status. She then gave me my outstanding balance. I requested the full as final payment . I received my receipt and left the store happy knowing that I owe Jet 0 cent. On the 19th of November I went to Egars hoping to receive my paid-up letter , the cashier explained that I still have an outstanding balance of R 2 600.00 . I explained that I made a final payment, she printed the copy proving that the payment was not reflecting. I immediately went to the Jet store where I made the payment. Luckily the cashier that helped me was on duty. She remembered me and was amazed that the payment was not reflecting on my stament. She called customer care , they requested the receipt. I drove back home to get it. The manager on duty was then notified. The manager explained: ' Mam the account will not reflect the payment it's too early' My response :" it's been 2 weeks". Then he said the payment needs to be verified with head office. He then told me the account that received the payment was Mohale' s account, not mine. When we looked at Mohale's the payment was not reflecting. He then reversed the monies out of Mohale's account even when the money was not reflecting . He acknowledged that that the cashier made an error. He gave me a new receipt with a cashpayment that He signed for. Promised me a paid up letter but only in Monday (20 November 2017). Today I get to the store, he explains that I can't receive my paid-up letter due to the fact that he reversed the monies back to Mohale's accounts. He said that Mohale made the payment not me. I said that I brought the slip, and gave my proof of payment with my bank statement. He said no that is not proof of payment. My outstanding balance will remain as it is. Jet can't assist me. I asked for my original receipts that a brought as proof of payment, his response was I lost it... I made him sign a copy explaining that he had lost my originals. I can't believe that a Manager is so inconsistent, commits ***** by deducting monies without probable cause and handles my complaint in such an unprofessional manner!!