********** credit

Someone **********ly opened an account with Jetstores using a falsified ID. And they obviously did not pay the credit they owed to Jet. This was then reflected on my credit score. This happened last year 2019 around June. I reported this to Jet and it went through to the ***** department at Jet, they went through their investigation and were able to confirm that indeed this account was **********. They sent me an email saying that this account will be struck off their records and they will inform credit bureaus to remove this ********** account from my records. They sent this letter to me in November 2019. However this has not happened. I have asked Transunion who I use for my credit reports if they have received such communication from Jet. And they have confirmed no such communication was sent to them. And my profile still shows that I owe Jet money which is not the case given the findings of their internal investigations. Jet can you please sort this out as this is reflecting badly on my profile and affecting my ability to apply for credit in an extremely negative manner.