1 reviews | Active since Jun 2010
********** Adding of Club Membership
<p> </p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">On Friday, 29<span style="mso-spacerun: yes;"> </span>April, I went to buy some items from JetMart in Southgate. When I was at the till, I had my debit card in my hand to pay for my purchase, the lady at the till (Lebohang Mahange) asked <span style="mso-spacerun: yes;"> </span>if don’t <span style="mso-spacerun: yes;"> </span>have an account, I said I do, she asked why am I not using my account as they were currently running a promotion so I would get a discount if I used my account card to pay. I then took out my account card, as she was finalising my purchase, suddenly on the screen, there was a message that said I agree to pay R39 per month for the Jet Club, I refused to accept that, I told the lady I was not interested in getting the Jet club. I asked her to reverse that as I did not request for <span style="mso-spacerun: yes;"> </span>club membership, she told me they cannot do it in the shop, they have to phone head office to cancel it, I then asked her to call whoever she needed to call to cancel it, she refused, she told me the store was already closed, I would have to come back the next day to cancel it. I had to drive to Edgars at The Glen Mall <span style="mso-spacerun: yes;"> </span>the next day to sort out the mess that I did not create. I never asked for a Jet Club, it is very ********* <span style="mso-spacerun: yes;"> </span>and it is ***** for the shop to add this without me asking for it. It is also very unfair that the person who created this mess for me refused to assist me in resolving it, I had to use my time and my resources to sort out a mess I did not create.</font></p> <p> </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We have escalated the complaint to the Jetmart Southgate management to address as our valued customer is not happy that the store staff members enrolled you on Jet Club without your consent. We have however established on our system records that the Jet club linked to your account has been cancelled. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable. We have escalated the complaint to the Jetmart Southgate management to address as our valued customer is not happy that the store staff members enrolled you on Jet Club without your consent. We have however established on our system records that the Jet club linked to your account has been cancelled. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.