********** activity ignored by Jet

I logged a ***** activity on a closed account on the 8th December 2022 to Jet at All***** via email. I received an sms to indicate my new card is ready for use, which was rather strange as I closed my account in July 2022. Purchases then occurred on this “closed account” at 2 different stores in Jhb and I’m in Cape Town. Nothing was verified with me and I’ve been emailing Jet/Rcs about how my personal information has been compromised on their system, They clearly not compliant with the POPI Act. Numerous emails to them has gone unanswered and it’s been days since these ********** purchases took place. I have all communication to them and their one response was an automated email requesting documents from me even though I informed them of this ********** activity. They have not explained how it’s possible for a closed account to just be issued a new card! I’ve questioned how this account was verified! My emails are just ignored and they’ve shown their incompetence in the matter at hand. Today, 23rd December I received an sms for a payment that has been requested from them, how pathetic Jet/Rcs! I have my proof that my I paid my account in full and requested account closure in July 2022.